Refund & Cancellation Policy

We want customers to have complete confidence when subscribing to HubNest. We understand that operational needs evolve, and our goal is to ensure a fair, transparent subscription experience across all our recruitment, HRMS, CRM, and cloud communication modules.

If you experience any technical issues, platform discrepancies, or operational difficulties with the Services, please reach out to our dedicated support or billing team. We will make reasonable efforts to understand the issue, resolve it promptly, or provide an appropriate workaround.

For monthly subscriptions, customers may request a refund within:

Refunds are subject to the eligibility requirements described in this policy. If approved by our billing department, the subscription will be cancelled and the applicable amount refunded to the original payment source.

For annual subscriptions, customers are entitled to an extended evaluation window:

If approved, HubNest will issue a full refund of the annual subscription fee and downgrade the organization’s account to the standard free tier or non-paid plan, where available.

Customers may cancel their active subscription at any time through:

• •Self-Service Billing Portal: Navigating to Account Settings > Billing > Subscriptions.
• •Customer Support Desk: Contacting support via hubnestsupport@gmail.com.

Cancellation generally prevents future billing cycles from renewing. Unless explicitly stated under an eligible refund window, cancellation does not automatically generate a prorated refund for the unused days remaining in an already-paid billing cycle.

Paid subscriptions automatically renew at the conclusion of each billing term (monthly or annually) according to the parameters selected at checkout.

If an account owner forgets to cancel a recurring subscription prior to auto-renewal, refund eligibility is governed by the following grace windows:

After the applicable grace period expires, renewal charges are non-refundable except where required by mandatory local consumer protection laws.

Organizations modifying mid-term annual contracts may request partial downgrades. A partial downgrade may include:

• Reducing user seat licenses
• Downgrading product tier edition
• Removing specialized modules
• Adjusting premium support plans

Where supported, unused balances resulting from partial downgrades are credited as Account Credits or subscription extensions applied to future renewals rather than issued as immediate cash refunds.

If HubNest permanently removes or discontinues a material paid feature that was active when you subscribed, you may notify support. Depending on circumstances, HubNest may elect to:

Refunds will NOT be granted in the following scenarios:

Approved refunds will be processed directly back to the original payment method utilized during the initial transaction (Credit Card, NetBanking, UPI, wire transfer).

Refunds involving applicable statutory taxes (such as GST in India or local VAT/sales tax) will be processed in strict compliance with governing tax laws and payment provider regulations. Tax credit notes or adjusted tax invoices will be issued accordingly to business accounts.