Terms of Service

1. Introduction

Welcome to HubNest.

These Terms of Service ("Terms") govern your access to and use of HubNest's websites, applications, software, APIs, dashboards, communication systems, business tools, and related services (collectively, the "Services").

By creating an account, accessing, or using the Services, you agree to these Terms. If you are using HubNest on behalf of a company, organization, or other entity, you represent that you have authority to bind that entity to these Terms.

If you do not agree with these Terms, you must not access or use the Services.

2. About HubNest

HubNest provides an integrated business software platform that may include services such as:

• Workforce and Hub HRMS management
• Recruitment and Job management
• Customer relationship management (Hub CRM)
• Sales and marketing management
• Customer support management
• Cloud calling and business communications
• Toll-free communication services
• Hub Notification and messaging infrastructure
• Analytics, automation and AI-assisted features
• Administrative and reporting tools
• Integrations and APIs

The availability of specific features depends on the product, subscription plan, configuration, region, and permissions assigned to your account.

3. Eligibility

You must provide accurate and current information when creating an account and must keep that information updated.

You may not use HubNest if:

• You are not legally permitted to enter into an agreement;
• Your account has previously been suspended or terminated for violating these Terms;
• You intend to use the Services for unlawful purposes; or
• You intend to misuse the Services, systems, APIs, communication infrastructure, or data.

4. Account Registration

Some HubNest services allow users to register independently, while certain organizational or administrative roles may require account creation or invitation by an authorized administrator.

HubNest's role-based architecture may restrict access based on assigned roles and permissions. Administrative and sensitive roles may require additional verification, OTP, two-factor authentication, device verification, or other security controls.

You are responsible for:

• Providing accurate account information;
• Maintaining the confidentiality of your credentials;
• Using your account only as authorized;
• Immediately reporting unauthorized access or suspected security incidents.

5. Organization Accounts

If you use HubNest for an organization, the organization's administrator may:

• Create and manage users;
• Assign roles;
• Configure permissions;
• Manage subscriptions;
• Configure integrations;
• Access organizational reports;
• Control organizational settings.

The organization is responsible for managing its administrators and ensuring that users access HubNest in accordance with applicable policies and these Terms.

6. Acceptable Use

You agree to use HubNest only for lawful and authorized purposes.

You must not:

• Attempt to gain unauthorized access to HubNest or another user's account;
• Circumvent authentication, access controls, or security mechanisms;
• Reverse engineer, decompile, or attempt to extract source code except where permitted by applicable law;
• Interfere with the availability, integrity, or performance of the Services;
• Introduce malware, viruses, malicious code, or harmful software;
• Abuse APIs, webhooks, communication infrastructure, or automated systems;
• Use HubNest for phishing, fraud, impersonation, spam, or unlawful communications;
• Upload or process data that you do not have the right to use;
• Violate privacy, intellectual property, confidentiality, or other rights of another person;
• Use the Services to conduct unlawful or fraudulent activities;
• Attempt to bypass subscription, usage, licensing, or technical limitations.

7. Customer Data

You retain ownership of the data that you submit to HubNest or process through the Services ("Customer Data"), subject to the rights necessary for HubNest to provide the Services.

Customer Data may include information relating to:

• Employees
• Candidates
• Customers
• Leads
• Contacts
• Calls
• Messages
• Tickets
• Payroll or financial records
• Business operations
• Documents and files

You are responsible for ensuring that you have the necessary rights, permissions, notices, and lawful basis to provide such data to HubNest.

HubNest will process Customer Data as necessary to provide, secure, maintain, and improve the Services and as otherwise described in the Privacy Policy or applicable agreement.

8. Third-Party Integrations

HubNest may integrate with third-party services, including communication providers, CRM systems, messaging platforms, analytics tools, payment providers, APIs, and other external services.

Your use of third-party services may be subject to the third party's own terms and privacy policies.

HubNest is not responsible for the independent operation, availability, or policies of third-party services.

9. AI Features

Certain HubNest products may provide AI-assisted functionality, including:

• Recommendations
• Predictions
• Summaries
• Transcription
• Conversation analysis
• Fraud or risk detection
• Workflow automation
• Suggested actions
• Performance insights

AI-generated outputs may not always be accurate or suitable for every situation.

You remain responsible for reviewing and validating AI-generated information before relying on it for important business, employment, financial, legal, compliance, or operational decisions.

10. Communication and Calling Features

Certain HubNest services may provide calling, recording, transcription, messaging, notification, or communication functionality.

You are responsible for complying with all applicable laws, regulations, consent requirements, recording requirements, telecommunications rules, and communication preferences when using these features.

Where applicable, you must obtain required consent before recording, transcribing, monitoring, or analyzing communications.

11. Subscriptions and Billing

Certain Services may require a paid subscription. Subscription plans may differ in:

• Features
• User limits
• Usage limits
• Call minutes
• Storage
• Integrations
• AI functionality
• Support
• Billing frequency

Subscription charges, renewal terms, taxes, usage charges, and applicable limits will be presented during purchase or within the applicable subscription documentation.

HubNest may support upgrades, downgrades, usage-based billing, invoices, payment history, and automatic billing depending on the applicable service.

12. Suspension and Termination

HubNest may suspend or restrict access where reasonably necessary to:

• Protect the security of the Services;
• Prevent fraud or abuse;
• Address unlawful activity;
• Investigate security incidents;
• Enforce these Terms;
• Address non-payment;
• Protect users or third parties.

You may stop using the Services or cancel your subscription according to the applicable cancellation process.

Upon termination, access to certain Services may cease and Customer Data may be handled according to HubNest's data retention and deletion practices.

13. Service Availability and Changes

HubNest continuously develops and improves its Services. Features may be added, modified, replaced, suspended, or discontinued.

Where a material change significantly affects a paid Service, HubNest will make reasonable efforts to communicate the change where appropriate.

14. Intellectual Property

HubNest and its licensors retain all rights, title, and interest in:

• HubNest software;
• Websites;
• Interfaces;
• Designs;
• Branding;
• Logos;
• Documentation;
• APIs;
• Platform technology;
• Proprietary algorithms and systems.

These Terms do not transfer ownership of HubNest intellectual property to you.

15. Disclaimer

To the maximum extent permitted by applicable law, the Services are provided on an "as available" and "as is" basis.

HubNest does not guarantee that:

• The Services will always be uninterrupted;
• Every feature will always be available;
• AI-generated outputs will always be accurate;
• Third-party integrations will always remain available;
• The Services will meet every specific business requirement.

16. Limitation of Liability

To the maximum extent permitted by applicable law, HubNest will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

Any limitations of liability will be subject to applicable law and any specific commercial agreement between HubNest and the customer.

17. Changes to These Terms

HubNest may update these Terms from time to time.

When changes are material, HubNest may provide notice through the website, application, email, or other reasonable communication method.

Your continued use of the Services after the updated Terms become effective constitutes acceptance of the updated Terms.

18. Governing Law

These Terms shall be governed by the applicable laws of India, unless a separate written agreement between HubNest and the customer provides otherwise.

19. Contact Details

For questions regarding these Terms: