Legal & Trust Center

Privacy Policy

Last Updated: 17 August 2026

1. Introduction

HubNest respects your privacy and is committed to protecting personal information processed through our websites, applications, products, APIs, and services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we share it, how we protect it, and the choices and rights available to you.

2. Information We Collect

Depending on how you use HubNest, we may collect:

Account Information

  • Name
  • Email address
  • Phone number
  • Login credentials
  • Role
  • Organization information

Business Information

  • Company name
  • Department
  • Employee information
  • Job information
  • Customer information
  • Candidate information
  • Business configuration

Service Data

Depending on the product, this includes:

  • Leads
  • Contacts
  • Customer records
  • Employee records
  • Recruitment information
  • Tickets
  • Tasks
  • Payroll information
  • Financial records
  • Call records
  • Call recordings
  • Call transcripts
  • Messages
  • Notification information
  • Uploaded documents
  • Reports and analytics data
The HubNest product documents explicitly include user profile data, company information, role information, call data, billing information, integrations and security/activity data across its systems.

Technical Information

We may collect:

  • IP address
  • Device information
  • Browser information
  • Operating system
  • Login activity
  • Session information
  • Usage information
  • Error and diagnostic information

3. How We Use Information

We may use information to:

  • Provide and operate HubNest;
  • Create and manage accounts;
  • Authenticate users;
  • Apply role-based permissions;
  • Process subscriptions and payments;
  • Provide customer support;
  • Deliver notifications and communications;
  • Operate calling and messaging services;
  • Process integrations and APIs;
  • Detect fraud and suspicious activity;
  • Protect platform security;
  • Monitor service performance;
  • Improve products and features;
  • Generate analytics and insights;
  • Provide AI-assisted functionality;
  • Comply with legal obligations;
  • Respond to requests and disputes.
The source privacy material similarly describes account management, service delivery, support, security, fraud prevention, product improvement and communications as purposes for processing information.

4. Legal Basis and Consent

Where applicable, HubNest may process personal information based on:

  • Your consent;
  • Performance of a contract or provision of requested services;
  • Compliance with legal obligations;
  • Legitimate business purposes where permitted by applicable law;
  • Protection of users, systems, and services.

Where consent is required, you may withdraw it using the available mechanisms, subject to applicable legal and operational limitations.

India's DPDP framework requires privacy notices to clearly explain the personal data collected, purposes of processing, services enabled by that processing, and methods for withdrawal of consent and exercising rights.

5. Cookies and Similar Technologies

HubNest may use cookies and similar technologies to:

  • Keep users signed in;
  • Maintain sessions;
  • Remember preferences;
  • Improve website functionality;
  • Understand website usage;
  • Measure performance;
  • Improve user experience.

You may control cookies through your browser or available cookie settings. Disabling certain cookies may affect some website functionality.

6. Sharing of Information

HubNest may share information with:

  • Cloud infrastructure providers;
  • Payment processors;
  • Communication providers;
  • Calling/telephony providers;
  • Analytics providers;
  • Customer support providers;
  • Integration partners;
  • Security providers;
  • Professional advisors;
  • Government or law-enforcement authorities where legally required.

Service providers receiving information must be subject to appropriate contractual or security requirements where applicable.

7. Customer Data

When an organization uses HubNest to process information about its employees, customers, candidates, contacts, or other individuals, that organization may determine the purposes for which the information is processed.

HubNest processes such information to provide the Services and according to applicable customer instructions and agreements.

Customers are responsible for ensuring that their collection and use of personal information complies with applicable law.

8. Data Security

HubNest uses appropriate technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

Security controls may include:

  • Encryption;
  • Role-based access control (RBAC);
  • Authentication;
  • OTP and two-factor authentication;
  • Session management;
  • Audit logging;
  • Secure API access;
  • Monitoring;
  • Vulnerability management;
  • Backup and recovery controls.
The HubNest product architecture explicitly uses encryption, RBAC, secure API keys and audit logs across relevant modules.

9. Data Retention

We retain information only for as long as reasonably necessary for:

  • Providing the Services;
  • Maintaining accounts;
  • Fulfilling contractual obligations;
  • Security and fraud prevention;
  • Legal and regulatory requirements;
  • Resolving disputes;
  • Maintaining legitimate business records.

Specific retention periods may vary by product and type of information.

HubNest should insert its actual retention schedule here before publishing this policy.

10. Data Deletion

Where applicable, users or customers may request deletion of information subject to:

  • Legal retention requirements;
  • Security requirements;
  • Contractual obligations;
  • Backup and disaster-recovery processes.

Deletion may occur in stages from active systems and backups.

Do not publish a specific number of days/months until HubNest's actual deletion architecture is finalized.

11. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including:

  • Access;
  • Correction;
  • Updating inaccurate information;
  • Deletion where applicable;
  • Withdrawal of consent;
  • Data-related requests;
  • Complaint/grievance mechanisms.
The DPDP framework provides a formal rights and consent framework for individuals whose digital personal data is processed.

12. Marketing Communications

You may opt out of non-essential promotional communications through the unsubscribe mechanism provided in those communications.

You may still receive essential communications such as:

  • Security alerts;
  • Account notifications;
  • Payment notifications;
  • Service announcements;
  • Password or authentication messages;
  • Important policy updates.

13. Third-Party Services

HubNest may integrate with external services.

When you use a third-party service through HubNest, that service may independently process information according to its own terms and privacy policy.

14. Children's Privacy

HubNest's business services are not intended for children who are not legally permitted to use such services.

If you believe that a child has provided personal information improperly, contact HubNest so that we can review the situation.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Material changes may be communicated through the website, application, email, or other appropriate channels.

16. Contact and Grievance

For privacy questions, requests, or complaints:

Privacy Email: srjglobaltecnologies@gmail.com
Company: HubNest