1. Overview
We want customers to have confidence when subscribing to HubNest.
If you experience an issue with the Services, please contact our support or billing team. We will make reasonable efforts to understand the issue, resolve it, or provide an appropriate workaround.
2. Monthly Subscriptions
For monthly subscriptions, customers may request a refund within:
Refunds are subject to the eligibility requirements described below. If approved, the subscription may be cancelled and the applicable amount refunded.
3. Annual Subscriptions
For annual subscriptions, customers may request a refund within:
If approved, HubNest may provide a full refund and downgrade the account to the applicable free or non-paid plan, where available.
4. Cancellation
Customers may cancel their subscription through the applicable HubNest billing settings or by contacting support.
Cancellation generally prevents the next renewal. Unless otherwise stated, cancellation does not automatically create a refund for the unused portion of an already-paid billing period.
5. Auto-Renewal
Paid subscriptions may automatically renew according to the subscription terms selected at purchase.
Before renewal, HubNest may provide a reminder or billing notification where required or appropriate.
Customers are responsible for cancelling their subscription before the renewal date if they do not wish to continue.
6. Refund After Renewal
If a customer forgets to cancel before renewal, refund eligibility will depend on HubNest's applicable refund window.
For example, HubNest defines:
- Monthly renewal: 3 business days
- Annual renewal: 7 days
After the applicable period expires, refunds may not be available except where required by law or expressly approved by HubNest.
7. Partial Annual Downgrade
A partial annual downgrade may include:
- Reducing user licenses;
- Downgrading the service edition;
- Removing an add-on;
- Changing a support plan.
Where HubNest supports annual subscription credits, the unused portion may be provided as account credit or subscription extension rather than a cash refund.
8. Service Changes
If HubNest removes or permanently discontinues a material paid functionality that was available when you subscribed, you may contact support.
Depending on the circumstances, HubNest may:
- Provide an alternative;
- Provide a workaround;
- Provide service credit;
- Provide a prorated refund where appropriate.
9. Non-Refundable Situations
Refunds may not be available where:
- The account was suspended or terminated for violating the Terms;
- The customer engaged in fraud or abuse;
- The customer violated applicable law;
- The customer misused the Services;
- The refund request is outside the applicable refund period;
- The applicable payment provider does not permit reversal;
- The customer has already received an approved refund or credit for the same period.
10. Refund Processing
Approved refunds will be processed to the original payment method where technically possible.
Processing time may depend on:
- Payment provider;
- Bank;
- Card issuer;
- Payment method;
- Transaction processing timelines.
11. Taxes
Refunds involving taxes will be handled according to applicable tax and payment rules.
12. Contact
For refund or billing questions: